At luk22, your privacy is treated as a core platform responsibility — not an afterthought. This Privacy Policy explains exactly what personal data luk22 collects from Pakistani players, how it is used, who it may be shared with, how long it is retained, and what rights you hold over your own information.
These six principles define how luk22 approaches every aspect of personal data handling for players across Pakistan and supported jurisdictions.
This Privacy Policy ("Policy") describes how luk22 ("the Company," "we," "us," or "our") collects, uses, stores, discloses, and protects personal information relating to individuals ("you," "the Player") who register for an account, visit the luk22 website, or use any of the products and services offered through the luk22 platform.
luk22 acts as the data controller in respect of personal data collected directly from players through the registration process, account management, payment transactions, and platform usage. Where luk22 engages third-party data processors — such as payment service providers, KYC verification partners, and gaming software suppliers — those relationships are governed by written data processing agreements that impose obligations consistent with this Policy.
By creating a luk22 account, depositing funds, or otherwise using the luk22 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the luk22 platform.
luk22 collects personal data that falls into the following categories:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC / passport number, photograph | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile phone number, residential address (city, province) | Account communications, security alerts, support |
| Financial Data | JazzCash / EasyPaisa account reference, bank account details, Visa/MC card details (masked), transaction history | Payment processing, withdrawal verification, AML compliance |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Fraud prevention, security monitoring, platform optimisation |
| Usage Data | Games played, bets placed, wagering history, login times, feature usage patterns | Service personalisation, responsible gaming monitoring, product improvement |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Quality assurance, dispute resolution, training |
luk22 does not collect sensitive personal data — such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric identifiers — except where strictly required by applicable law or by our gaming licence's identity verification requirements (for example, where a government-issued CNIC photograph is submitted as part of KYC).
luk22 collects personal data through the following means:
Where data is collected from third-party sources, luk22 ensures that such collection is lawful, that the data is accurate, and that it is used only for the specific purposes for which it was obtained.
luk22 uses your personal data for the following purposes:
luk22 processes your personal data under one or more of the following legal bases depending on the specific processing activity:
luk22 does not sell or rent your personal data. We may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:
As an internationally licensed platform serving Pakistani players, luk22 may transfer personal data to servers or service providers located outside Pakistan. Where such transfers occur, luk22 ensures that appropriate safeguards are in place, including:
By using the luk22 platform, you acknowledge and consent to the transfer of your personal data outside Pakistan where required for the delivery of services described in this Policy.
luk22 retains personal data only for as long as necessary for the purposes for which it was collected, and in accordance with applicable legal and regulatory retention requirements. General retention periods are as follows:
When personal data is no longer required, luk22 securely destroys or anonymises it in accordance with our data deletion procedures.
luk22 uses cookies and similar technologies (such as pixel tags, local storage, and session identifiers) to operate and improve the platform. The types of cookies used are described below:
You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will affect your ability to use the luk22 platform. Disabling functional or analytics cookies will not prevent you from using the platform but may affect the quality of your experience.
luk22 does not use third-party advertising or retargeting cookies.
luk22 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While luk22 takes extensive measures to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your luk22 account credentials and should notify luk22 immediately if you suspect any unauthorised access to your account.
Subject to applicable law and our obligations under our gaming licence, you have the following rights in relation to your personal data held by luk22:
To exercise any of these rights, please contact the luk22 privacy team at [email protected] with the subject line "Privacy Request." luk22 will acknowledge your request within five (5) business days and aim to resolve it within thirty (30) days.
The luk22 platform is strictly intended for adults aged 21 years and over. luk22 does not knowingly collect personal data from anyone under the age of 21. Age verification is a mandatory part of the luk22 registration and KYC process, and access to gaming services is restricted until age has been verified.
If luk22 becomes aware that personal data has been collected from a person under 21 years of age, that data will be deleted immediately, the associated account will be closed, and any balance will be handled in accordance with our underage gambling procedures.
luk22 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or gaming licence requirements. When material changes are made, luk22 will notify registered players via the email address associated with their account and will display a prominent notice on the luk22 platform for a minimum of fourteen (14) days before the changes take effect.
The "Last Updated" date at the top of this page reflects the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how luk22 protects your personal data. Your continued use of the luk22 platform following the effective date of any updated Policy constitutes your acceptance of the changes.
For any questions, concerns, or requests relating to this Privacy Policy or the personal data luk22 holds about you, please contact the luk22 privacy team through the following channel:
luk22 also offers live chat support accessible from the platform dashboard for general account and privacy queries. For urgent data security concerns — such as suspected unauthorised access to your account — please use live chat for immediate assistance.
luk22 takes all privacy enquiries seriously and is committed to resolving them in a timely, transparent, and respectful manner. We value the trust Pakistani players place in us and treat every privacy request with the same priority as any other customer service issue.
luk22 combines enterprise-grade data protection with Pakistan's favourite betting markets — cricket, PSL, live casino, and slots — all in PKR. Your privacy and your winnings are both in safe hands.